Support
Need a Hand?
Playbook Memories is built by one person in Calgary. There's no ticket queue and no phone tree — you email us, and Tyler reads it.
We reply within one business day, usually the same day.
Delete Your Account and Data
In the app, go to Profile → Delete Account / Data. It runs immediately and cannot be undone. Or email us from the address on your account and we'll take care of it.
For exactly what gets removed — including what happens when a second parent or a player login shares your account — see Deleting Your Account and Data in the Privacy Policy.
Common Questions
How do I delete my account and data?
In the app, go to Profile → Delete Account / Data. It runs immediately and cannot be undone. You can also email support@playbookmemories.com from the address on your account and we will do it for you. Full detail — including what happens when other people share your account — is in the Privacy Policy under Deleting Your Account and Data.
I signed up for the beta but never got an email.
Check your spam folder for noreply@playbookmemories.com — that's the address the signup confirmation comes from. If it isn't there, email support@playbookmemories.com with the address you signed up with and we'll resend it.
How do I set up a login for my kid?
A player login is a separate username and password you create for your child so they can sign in on their own device. You create it from your athlete's profile in the app, and you can reset the password or revoke the login at any time. What a player login can and can't do is spelled out in the Privacy Policy.
Someone sent me a join code. Where does it go?
Enter it during setup when you create your account, or from the team screen if you're already set up. It links your athlete to the family or team that invited you.
What does it cost right now?
Nothing. Playbook Memories is free for every family and team through December 31, 2026. Nothing auto-renews, and there is no card on file during the beta.
I found a bug, or the app crashed.
Please tell us — beta reports are genuinely how this gets fixed. Email support@playbookmemories.com with what you were doing when it happened, your device (iPhone or Android), and a screenshot if you have one.
Can I get my data out?
Yes. Your seasons stay viewable and exportable in the app, and you can request a copy of your data by emailing support@playbookmemories.com.
Still Stuck?
Email us with what happened and we'll sort it out. Beta feedback is how this app gets better.